FAQ
About Products
Q Can I ask for small/large-cap?
Our Stock Size is Medium which is 22.25 inches, and we have the combs and
elastic band or adjustable straps inside. We have received your request, and
you would like to use the small/large cap for your wig, is that right? Kindly
Reminder: 1. Small Size is 21.75 inches, Large Size is 22.75 inches, you
should know your own size and make a suitable decision. If you want to ask for
the small/big cap, please remember to take a note on the cart or send emails to
us.
Q Is your hair 100% human hair? What is the grade? Where
are they from?
We are selling nice virgin hair, which is natural and nice. It is 100%
human hair, and top virgin hair.They were cut from Brazilian teen girls. These hair are
not permed and dyed, and the hair quality is the best hair.
Q: What is HD
Lace?
A: HD lace is a new lace material that is
more light, soft and delicate and looks more transparent than normal lace,
which can melt into our skin more perfectly, which makes the hairline more
invisible.
Q: What is
Transparent Lace?
A: Transparent lace is the normal lace with
transparent color.
Normally, we have two different lace colors, including the mainly we use are medium
brown and transparent. So we can choose the right color to better match our own
skin tone.
Q: What's the
Difference between Normal Lace and HD Lace?
A: The key point we wearing a wig is to make
it look as natural as possible. As we can see in the picture attached below,
the HD lace can melt into our skin much better than normal lace, which can make
our hairline looks more natural and less visible.
Q: What's the
Difference Between HD Lace and Transparent Lace?
A: As we mentioned above, HD lace is a new
kind of lace material, and transparent lace is the normal lace with transparent
color.
We often recommend the transparent lace to
light skin tone girls, but recently we found that transparent color lace can
melt to any skin tone after we bleach the hair knots and glue down the
hairline.
But according to the features of the lace
material itself, HD lace is still better than transparent lace.
Q Is your
wig/hair getting tangled or shedding?
It could be
caused by dry hair. Please make sure to wash & condition your hair at least
once a week, and twice a week is even better. Brazilian virgin hair needs to be
combed from time to time. You could go to your stylist for further suggestions.
If the hair is wavy or curly style, which we don't suggest combing it. If you
have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth
brush will ruin the hair’s original shape and make it frizzy and feel like
tangled! Please always comb the hair from the ends and work your way up. When
you dye the hair with bleach powder, please control the time within 5 minutes.
If you dye it with dye cream, you need to control the time within 20 minutes.
Otherwise, the hair will be damaged by cream if you leave it too long there,
which will lead to shedding. When sleeping, please bond the hair with an
elastic band or wear a cap. It will avoid tangling or shapes-changing. After
waking up, please remove the band and comb through beginning at the ends and
working your way up to the roots. When swimming, we suggest wearing a swimming
cap. Because the sea water or pool water is not good for hair, and it will make
the hair tangled and rough. It`s better to wash it with warm water, hair
shampoo and hair conditioner after swimming.
Q Can I
go swimming with a wig?
Yes, you can
go for a swim with the wig. When swimming, we suggest to wear a swimming cap.
Because the sea water or pool water is not good for hair, it will make the hair
tangle and rough. It`s better to wash it with warm water, with hair shampoo and
hair conditioner after swimming.
Q Does
your wig come in bleached?
Our lace wigs
are already bleached under the condition that the hair would not shed. If you
need more bleaching,you can contact us when you are ready to place an order.
You can also do
it by yourself or ask a hairstylist to help you.
Q Can
your hair be dyed? Can you dyed for me?
Of course, we
can dye your hair. But we will charge extra. We can dye colors. It should be noted
that dark and red colors may affect the color of the cap. Light hair needs to
be asked us. In addition, it should be noted that each display screen is
different, so the colors may also be different.
Q Can
your wig use without glue? Can I make ponytail or bun?
You can try to
use it with glue or without glue, but using glue will be more natural looking.
Some sisters don`t use glue because their hair is secured with a custom strap
and comb in the back and got2b glued spray. So it's very secure and doesn`t
move at all. And you can also choose got2b glue gel (black bottle) to install
it. As for the ponytail or bun, definitely yes, you can make it.
Q I want
the full lace wig with higher than 180% density.
Our current
stock is 150% density and 180 density wigs. If you want a higher density wig,
you need to contact us for customization.
Q Can I
bleach the knots/dye/do the texture by myself?
Our lace wigs
are already bleached under the condition that the hair would not shed. If you
need more bleaching, you can do it by yourself or ask a hairstylist to help
you. But for the undetectable full HD lace wig, we suggest not do so because HD
lace is a special lace material, there’s no need to bleach any more. Our hair is
nice virgin hair, which can be dyed. So you can dye it by yourself or your
hairstylist. Please don`t dye on the lace when there is a undetectable full HD
lace wig to avoid damaging the lace. It is sure to do the texture you like if
you want. Also, it may be better that try to ask a hairstylist to help you.
Q How to
wash my hair?
When you wash
the hair, it's better to brush it first and use warm water and hair shampoo to
wash for twice. Then put hair conditioner equally on the hair for 5 minutes.
Then wash it with clean water. Hair conditioner is very necessary everytime you
wash your hair! We suggest you use high-quality hair conditioner. If you want to
blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally
dry, by this way, it will keep your hair away from drying and frizzy! When you
feel the hair is very dry, you can spray some hair oil. Meanwhile, when you
wash the hair, you can pour little hair care oil into warm water ,and put the
hair inside that warm water for 10 minutes around. The hair will be more silk
and soft comparing before. But we suggest you not use hair oil everyday.
Because hair oil may make your hair strands dry and hard! If you want to get
your hair curls back, better to use crimping iron to curl the hair according to
its original curl shape again!
Q What
glue should I use to install my wig?
Most of
customers prefer to use ghost Bond or got2b glue. If you don't know much about
hair installation, we recommend that you make an appointment with a
professional hairdresser to help you install it.
l About
Shipment
Q How
long will my hair be shipped after I place an order?
Our shipping
cycle is 3-5 working days. Normal stock: 13x4 HD lace frontal wigs, 13x6
HD lace frontal wigs, HD lace Frontals, HD lace closures, full lace wigs .If
the order adds the custom service, which will need more extra 5-8 days
to be ready for shipment.
Q Which
express do you use? How long can I receive the parcel?
We use DHL,
FedEx or UPS. Generally, the package will be delivered within 3-5 business
days.
Q Do I
need to pay the shipping fee?
Our shipping
fee is free. However there are some areas that need to charge the remote fees
25$
Q Can I
ask for no signature of shipment?
You can make a
note in your cart for this or contact us before shipping out. Then we will
choose a free sign-off service for you. If the parcel has been shipped, you can
call DHL /FedEx/UPS to ask them about it. If no one at home receives the parcel,
the courier will call you. Please make sure your phone can go through.
Q Can you
provide the Overnight shipping service
Sorry for
that, we did not have the overnight service. The fastest delivery time is 2-3
Business days.
Q Can I
receive the parcel on Saturday or Sunday?
The DHL and
FedEx are weekend off. If the parcel has been arrived your city, you can go to
the local sites to check it and take it by yourself.
Q I am in
a remote area, can you ship it?
Generally, we
can ship to most of the countries and regions worldwide, but individual places
may be charged remote fees. If the zip code in the area can’t be found on the
express delivery system, we will not be able to ship it.
Q Can I
use Po.box as the shipping address? Or billing address?
Sorry. We don’t
accept PO.box address.
l About
Payment
Q When I
pay via PayPal, do I have to have a PayPal account? Can I use credit cards?
PayPal account
is not necessary. You can choose the "Pay with Credit Card".
Q Which
payment methods can I use?
We accept the payment
methods as Paypal and Credit Card. It is not necessary to have a PayPal account
to order, you can pay with Credit/Debit Card directly. If you have any payment
problems, please contact with us.
Q Why is
my card declined?
Sometimes when
your card is expired, insufficient balance or poor credit which may have a
record of Chargeback or others will lead to card declined when paying. So we
suggest customers not take a dispute for no reasons, because your credit record
will be affected, and your next shopping will be declined. When your card is
declined, you can call your bank for the problem. Or you can try another card.
If you still have problems, please send an email to us: hairbeginning@aliyun.com
Q If I
pay on your website, is my information safe?
We are sure that
our website is legal, which has been certified by the card organization. So
please don`t worry about that. Your payment information is kept by your bank or
card organization, but not saved by us. We only use your shipping info for
delivery. Your information is safe and we will keep your information
confidential. If you have any problems, please feel free to contact us.
Q Can you
send me an invoice?
Yes, we can
send you the invoice if you need, just feel free to contact us via email
or whatsapp online.
l Track
Order
Q Why
haven't I received my parcel yet?
Once the
parcel has been shipped. We will post the tracking number on the website. You
can check the status. If not, you can send us an e-mail. Our colleague will
answer you.
Q Where
is my order? Can I have a tracking number?
Generally, we
will ship out your order within 72 hours. Once the parcel has been shipped, we
will post the tracking number on the website and to your email. You can check
the status. If not, you can send us an Email. Our colleague will help you.
Q Why did
I purchased two or there items in my order, but only 1pc is displayed in the
shipment status?
We ship all
2/3 items of your order in one parcel, so the shipment only displays 1pc. That
doesn't mean only 1 item in your parcel. Please don't worry.
Q Why is
my order always at the pending status?
If you paid
your order via PayPal and used E-check, then your order will be at pending
status until your payment is cleared. So you need to clear the payment on
PayPal at ASAP, then we can ship your order soon.
Q Why is
the shipment status of my order showing an abnormality or pending?
If it shows
abnormality or pending in short time, that maybe normal transport state. If it
lasts a long time (over 1 day), you can call the DHL/FedEx/UPS to ask about
what is going on about it. Or you can send us the Email to hairbeginning@aliyun.com
, we will help you out.
Q If I'm not
at home, how can I sign for my package? Can I have a delivery service without
signature?
Yes, you can.
You can leave a note in your order, or call DHL/FedEx/UPS to apply the service.
After you applied the service without signature. But if the package is lost or
stolen, we do not take any responsibility.
Q Why the
shipment status shows that I have signed. But I did not receive the parcel yet.
Once that
happens, it means someone has signed the package for you. It may be your
neighbor or family and friends. Please confirm it first. If not, please contact
us.
Q When
can I receive my order?
Normally, your
order can deliver within 3-10 business days, if weekend or holiday or
Customized wig,it maybe have a delay.
l About
Change / Cancel Order
Q Can I change
the size, texture or another product after placed order?
If you want to
change, please send emails to hairbeginning@aliyun.com. If within 2 hours after
ordered, we can do it for you, but if over 2 hours, we can't make sure of that.
Q Can I
change the address?
If your order
is still not shipped, we can change the address for you. If it is shipped, you
may have to pay extra fee for it. If you contact the courier privately to
change the delivery address, then we have the right to charge your additional
fees. So if you need to change the address,please contact us first.
Q Can I
add a deep bleached knots service?
Our full lace
wig is slightly bleach. If you need more bleaching, You can contact us, or you
can do it by yourself or ask a hairstylist to help you. We need to emphasize
that too much bleaching will reduce the use time of hair.
l About
Hair Problems
Q Why is
the package I received different from the one in the picture?
Normally the
wigs in the pictures or videos that we post on our social media are installed
and restyled by our hairstylists, so it would look more gorgeous. But actually
it is the same as yours with the same materials. Therefore, you can ask a
hairstylist or book our local hairstylist to help you install.
Q Why is
the size I received shorter than the expected?
Normally the
length showed online is the original length of the hair, but not the length
after shaping. And if you believe it is shorter than the actual length, please
kindly try to measure it from the top to the tip after pulling it straight.
Then you will see its actual length.
Q Why did
I choose a big net hat / small net hat, but the goods received is still not big
/ small?
If you have
add the Large/Small size, actually it is the customized size showed. 1)21.75 inches
Small 2)22.25 inches Medium 3)22.75 inches Large .It brings wig combs and
adjustable straps inside, which can help hold well. Please kindly make sure
that your installation method is correct. You can go to our Facebook to get
more details about the tutorial videos. Also, you can ask a local hairstylist
to help you, it may be better.
Q Why
does my wig/hair smell a little?
It is the
smell from the factory, but not the smell of chemicals. For our wigs, the hair
material is collected directly from donors. It is natural hair without any
process, which is healthy and high-quality and can be used for a long time. So
please don`t worry about that, we will try to minimize fragrance as well.
Q Why is
there no bleached knots in my full lace wig?
Our lace wigs
are already bleached under the condition that the hair would not shed. If you
need more bleaching, you can contact us or you can do it by yourself or ask a
hairstylist to help you. We need to emphasize that too much bleaching will
reduce the use time of hair.
Q Why
does the hair come in brown? Or have white hair?
For our wigs,
the hair material is collected directly from donors. It is natural hair without
any process, so most hair color is natural color. And most hair's natural color
is not jet black, sometimes it looks like brown under the sun or shiny light.
Maybe there is little white hair because it has already existed when we collect
from donors. However, it doesn't affect the usage, so please don`t worry about
that. If you don't like the brown/white hair, you can dye the color by yourself
or ask a hairstylist to help you dye it. This hair is very healthy,
high-quality and can be used for a long time. It can be dyed and bleached well,
which can be used over 2-3 years with good protection.
Q Why do
hair ends split or have short hair?
For our wigs,
the hair material is collected directly from donors. It is natural hair without
any process, so it may have a little split ends/have little short hair inside.
We stick to the human hair, so it's normal and it won't affect the usage. You
can try to use scissors to cut the hair end a little, and then do some hair
care, it will be nice again. This hair is very healthy, high-quality and can be
used for a long time. It can be dyed and bleached well, which can be used over
2-3 years with good protection.
Q Why did
my style disappear after I washed?
For our wigs,
the hair material is collected directly from donors. It is natural hair without
any process, which can be used for a long time. Normally when we wash the hair,
the style may change a little, because we stick to the human hair. It will be
nice again with the shape of flat iron after drying. The hair is nice virgin
hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years
with good protection. Here are some tips to help wash and care your hair:
1)When you wash the hair, it's better to brush it first and use warm water and
hair shampoo to wash for twice. Then put hair conditioner equally on the hair
for 5 minutes. Then wash it with clean water. Hair conditioner is very
necessary everytime you wash your hair! We suggest you use high-quality hair
conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then
keep the rest 20% to naturally dry, by this way, it will keep your hair away
from drying and frizzy! 3) When you feel the hair is very dry, you can spray
some hair oil. Meanwhile, when you wash the hair, you can pour little hair care
oil into warm water, and put the hair inside that warm water for 10 minutes
around. The hair will be more silk and soft comparing before. But we suggest
you not use hair oil everyday. Because hair oil may make your hair strands dry
and hard! 4) If you want to get your hair curls back, better to use crimping
iron to curl the hair according to its original curl shape again!